Refund policy

At a glance

01

The 60 day free trial

Every Kakiyu product comes with a 60 day free trial. Use it properly, for as long as you like, up to 60 days from the day it arrives. If you do not smell a clear difference, and the people close to you do not notice one either, email us and we refund every cent you paid.

That is what makes it free. You pay when you order, and if it does not work for you, the refund means it ended up costing you nothing.

How it works

• Email hello@kakiyucare.com within 60 days of your order arriving.
• Tell us your order number or the email address you ordered with. That is all we need.
• You do not ship anything back. Keep the bar, pass it to someone, or throw it out. We do not want it returned and we do not pay for return shipping because there is no return.
• No forms to fill in, no photos, no phone call, no reason required.

We refund the full amount you paid, including any shipping you were charged, to your original payment method. Refunds are issued within 10 business days of us receiving your email. Your bank or card issuer may then take a few more days to post it to your statement, which is on their side rather than ours.

The trial covers your first Kakiyu order, including the first box of a Harvest Reservation. If you order again after taking a trial refund, that later order is covered by the standard 30 day terms below instead.

02

Damaged, wrong or missing items

Check your order when it arrives. If something is damaged, if you received the wrong item, or if something is missing, email hello@kakiyucare.com and we will send a replacement or refund you. No return needed for that either.

03

Cancelling or changing an order

Email us as soon as you can with your order number. We can normally cancel or change an order before it is packed. Once it is with the carrier we cannot stop it, but the 60 day trial still covers you.

04

Harvest Reservation renewal boxes

Your first reservation box is covered by the 60 day free trial above. Every box after that is a renewal box, and renewal boxes work like this:

• Billed but not shipped yet. Email us and we cancel the box and refund it in full.
• Already shipped. You can return it. Email hello@kakiyucare.com within 30 days of delivery and we send you the return address and instructions. The box must be unopened and in its original packaging, and you pay the return postage. Once it reaches us and has been checked, we refund the box price to your original payment method within 10 business days. Please do not send anything back before we reply, because we cannot process returns that arrive unannounced.
• Damaged, wrong or missing. Covered on every box by the section above, no return needed.

When you return a renewal box we cancel your reservation as well, unless you tell us you want to keep it. A box you do not want is easier to skip than to return: your portal lets you skip, move the date or pause before a box bills. The full terms are in our Harvest Reservation Policy.

05

Other products on this store

This store also carries a small number of non-Kakiyu products. Those are covered by a standard 30 day return policy: contact us within 30 days of delivery, and if your item is unused and in its original packaging we will send you a return label and instructions. Please do not send anything back before contacting us, because we cannot process returns that arrive unannounced. Once the item reaches us and has been checked, we refund your original payment method within 10 business days.

Gift cards cannot be returned or refunded.

06

Exchanges

The quickest way to swap one product for another is to contact us and simply order the one you actually want. We will handle the refund on the first one.

07

United Kingdom: 14 day right to cancel

If your order is shipped to the United Kingdom, you have the right to cancel within 14 days of receiving it, for any reason and without giving one, under the Consumer Contracts Regulations. This right sits alongside our 60 day trial and does not replace it. Our trial is longer and asks less of you, so in almost every case it is the better option. Either way, email hello@kakiyucare.com.

08

Australia: your consumer guarantees

If your order is shipped to Australia, nothing in this policy limits your rights under the Australian Consumer Law, including your right to a repair, replacement or refund where a product is faulty or is not as described.

Contact

Everything above starts with one email to hello@kakiyucare.com. We answer every message, usually within one business day. No forms, no hard feelings.

Email hello@kakiyucare.com